Based on Article 11 (Mail-order sales) in the “Act on Specified Commercial Transactions Law”, the terms and conditions of providing product and/or services are clearly stated as follows.

About Our Business

Headquarter Location 〒150-0042 Udagawacho, Shibuya-ku, Tokyo 26− 9 Bill Metro, the 4th floor
TEL +81-3-6455-1147
Business hours 10:00~23:00
Contact SAKURA EXCHANGE Customer Center Tel 03-6455-1147
Service Foreign Currency Exchange
Other Commission Foreign Currency Exchange (The commission is included in the Exchange rate.)

Returns, Refund and Cancellation Policy

We do not accept returns or cancellations after the purchase is confirmed. However, depending on the situation, we may consider accepting the request on cancellation or return. All Cancellation requests must be initiated within 24 hours from the receipt of your order by filling the Cancellation request form as well as contacting our Customer Service Center. Any item that is returned in a damaged condition or those bank notes that have missing parts, i.e. bank notes which are not in its original form when handed to the customer upon the exchange, is not eligible for a refund.


Customer’s Personal Information will be used and appropriately managed in accordance with our “Privacy Policy”. Customer information will be used only for the purpose of fulfilling this service and will not be used for any other purpose.

Web Security

Customers can always place orders in a secure environment, and all customer’s information will be protected.

E-Commerce System

We use Secure Sockets Layer (SSL) technology to encrypt important information in an effort to prevent unauthorized access during the transmission of your orders over the Internet.
In addition, Cash passports are products that comply with the Funds Settlement Law. Purchase and use of cash passports comply with important matters and transaction conditions will apply.